Shipping and return policies for Klanggold
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General Terms and Conditions of Klanggold Shop
§ 1 Applicability
The present General Terms and Conditions shall apply exclusively to all business relations between the Klanggold shop (hereinafter referred to as Klanggold) and its purchaser. Provisions differing from those indicated in our General Terms and Conditions cannot be accepted unless agreed on by Klanggold and the purchaser in writing, in individual cases.
Klanggold Shop is operated by Andreas Usenbenz. Andreas Usenbenz has been entered as a businessman and register at the relevant local court in Ulm.
§ 2 Contract conclusion
1. At Klanggold orders can be made by telephone, letter or e-mail. An incoming order to Klanggold constitutes an offer to conclude a sales contract with Klanggold. 2. The sales contract between Klanggold and the purchaser shall exclusively be brought about if Klanggold dispatches the ordered goods to the purchaser. The consignment will be sent to the last address that the purchaser has given to Klanggold. A contract will not be concluded for any goods that have been ordered but that are not included in the consignment. The contractual partners are the purchaser and Klanggold. 3.Goods are only sold in the amounts that are usually made available to end-consumers.
§ 3 Delivery, cost of delivery
1. Insofar as nothing else is agreed on, the consignment will be sent from the Klanggold warehouse to the delivery address indicated by the purchaser. The purchaser will be charged for any additional costs that accrue, if the purchaser or other assigned person is not present at the indicated delivery address when the goods are delivered. 2. Shipping cost depend on destination and weight of shipment. Please find detailed information on shipping costs here.
§ 4 Payment, maturity and default
1. If goods are ordered nationally, the purchaser has to pay the price exclusively by Bank Transfer, Paypal or cash payment upon pickup. 2. If the purchaser is in default of payment, Klanggold shall be entitled to charge default interest at a rate of 5,00% per year over the base lending rate specified by the European Central Bank. If Klanggold suffers a higher loss (e.g. due to return debit notes), Klanggold can demand for reimbursement of the higher loss instead of default interest. 3. The amount invoiced is due for payment on receipt of the invoice which is attached to the delivered goods.
§ 5 Set-off, retention
The purchaser shall only be entitled to set-off, if his counter claims have been recognized in a legally effective manner or are uncontested by Klanggold.
§ 6 Reservation of ownership
Until complete payment of the sales price has been effected, the delivered goods shall remain the property of Klanggold.
§ 7 Liability for defects
1. The legal provisions are valid for defects to the goods sold (§§ 434 ff BGB). It is forbidden to assign these claims to third parties. Unless otherwise stated hereunder, further claims on the part of the purchaser are excluded, e.g. compensation for any consequential harm caused by defective goods. Klanggold is therefore not liable for any damages except for damages to the actual delivered goods. 2. Klanggold emphasizes that in spite of all the extraordinary diligence taken with regard to the management of the range of products, it can not be excluded in individual cases that audio or video recordings or printed matter contain contents that are not conform with legal standards or contra bonos mores or morally harmful to young people. Klanggold shall expressly assume no guarantee that no content of the above mention kind is contained in the delivered audio or video recordings or printed matter. The assertion of any claims for damages in this respect is excluded. 3. Klanggold emphasizes that in spite of all the extraordinary diligence taken with regard to the management of the range of products, it can not be excluded in individual cases that audio or video recordings or printed matter have been produced which infringe on intellectual property rights or ancillary copyright. Klanggold shall expressly assume no guarantee that the delivered audio or video recordings or printed matter do not infringe on intellectual property rights or ancillary copyright. The assertion of any claims for damages in this respect is excluded. 4. The disclaimers of warranty or limitation of liability specified in paragraphs 1 to 3 here in are also applicable to Klanggolds’ employees, representatives and vicarious agents. 5. The disclaimers of warranty or limitation of liability specified in paragraphs 1 to 4 here in do not apply, if the damages result from intentional or grossly negligent breaches of duty or if personal injury is involved or if there has been an intentional or grossly negligent infringement or breach of moral standards. They are also not applicable, if the purchaser claims damages according to §§ 1 und 4 of the Product Liability Law. 6. In those cases where Klanggold provides rectification in the form of replacement, the purchaser is obliged to return the originally delivered goods to Klanggold at the expense of Klanggold within 30 days of receipt of the replacement delivery. 7. Claims that are made as a result of defects become invalid after two years from the date of delivery to the purchaser.
§ 8 Rights of Withdrawal
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us
Von- Hünefeld Weg 16
Phone: +49 (0)731 40 37 856
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the model withdrawal form found here, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us Klanggold, Andreas Usenbenz, Von-Hünefeld Weg 16, 89075 Ulm, Germany, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
§ 9 Data protection
Personal data that Klanggold has collected and recorded pertaining to the purchasers, solely serve the purpose of handling and processing the order including the realization of delivery or sales price, as well as the pursuance of any further claims that may result from this. Further details are specified in the data privacy regulations.
§ 10 Applicable law
German law under exclusion of the UN Convention on Contracts For The International Sale Of Goods is applicable, irrespective of the purchasers seat or domicile.